FAQ:

Frequently Asked Questions when shopping from the website

Shipping

 

  • Do you ship to all regions of Saudi Arabia and outside it?

Yes, we ship to all regions of Saudi Arabia and the Gulf countries.
The company provides installation and delivery service to major cities, and we provide delivery service to all regions according to the terms and conditions of the company.
The company provides delivery service to Gulf countries according to its terms and conditions of delivery.

 

  • Do you have a pre-order option? And how long does it take?

Yes, you can choose what you want from the pieces available on the website. The pre-order may take from three to six months, and then we will contact you to arrange for shipping and delivery.

Payment

 

  • I don't have a credit card. Can I make a direct transfer to one of the banks?

Yes, we have accounts; you can transfer to the following banks:

  • Saudi National Bank
  • Al Rajhi Bank
  • Bank Al-Inma
  • Samba
  • Riyadh Bank
  • Arab Bank

The customer must also send the bank receipt by email.

  • What is the deadline for the transfer?

The full amount must be transferred within a maximum period of 3 days. If this period is exceeded, the invoice will be automatically cancelled.

  • If the transfer is made, when will the order be processed?

If the transfer is made, your order will be approved within a maximum of two working days.

 

Cancellations and Returns

  • How can I cancel an order?

You can submit a cancellation request by contacting the customer service center according to the terms and conditions of the company.

  • If I don't like the product and want to return it, what do I do?

You can submit a cancellation request by contacting the customer service center according to the terms and conditions of the company.

  • If there is a defect in the product upon arrival, what do I do?

You can notify the customer service center of the damaged item, and it will be replaced with a new one if there is stock available. If there is no stock available, you have the right to exchange it for another new product or refund the amount.

 

Pickup

  • Can I pick up my order from the store directly?

Yes, the customer has the right to receive the purchased goods directly from the showroom or warehouse within 3 days, and this is at his own responsibility, and you must leave a note before completing the purchase process.