Return & Refund Policy
Return and Exchange Policy:
- 1- All returns, exchanges and maintenance require the original invoice.
- 2-The customer has the right to get his money back within 7 days from the date of purchase, provided that the items are not delivered.
- 3- The customer has the right to exchange the purchased items within 14 days from the date of purchase, provided that the items are not delivered, except for special requests.
- 4- The customer cannot return or exchange bed sheets, pillow covers, mattresses, accessories, and carpets.
- 5- Exchanged or refunded items do not receive additional days from the date of the original invoice.
- 6- The invoice must be paid in full within 7 days from the date of purchase. If this period is exceeded, the invoice will be canceled and the amount will be transferred to a balance in the client's wallet.
- 7- For special orders, the customer must pay at least 50% down payment, and if the order arrives before the date specified in the invoice the remaining amount must be paid within 14 days. If this period is exceeded, the invoice will be canceled, and the customer has the right to cancel the order if the products are not delivered within the period stated in the invoice, and he has no right to claim additional compensation.
- 8- Return or exchange for pre-ordered products or special orders is not accepted after 14 days have passed from the date of the order.
- 9 - The period for recovering the invoice amount will be from 7 to 14 working days from the date of submitting the cancellation request, provided that it is not received and is in accordance with the company's return policy.
- 10- It is not possible to return/exchange products purchased through the electronic auction, online, or garage sale.
- 11 - If an incorrect price, stock availability, dimension, description or picture is listed on the product, Al Rugaib Furniture Company has the right to refuse or cancel any order purchased or placed for this product.
- -12 Products provided by third parties such as:
- 13-The company has the full right to cancel the order in the event of a technical error, and the customer has no right to claim compensation.
Garage Sale:
The products offered in Garage may have the following characteristics:
1. Items may not be in the newest condition.
2. Items may have minor damages or scratches.
3. Items may not come with original packaging.
- No returns or replacements are allowed for items purchased from the Garage Sale website upon receipt or thereafter.
- The full invoice amount must be paid in advance before receiving the item.
- There is no insurance policy for Garage Sale items.
- There is no maintenance available for any purchased Garage Sale items.
- The products purchased from Garage are not covered by warranty.
- It may be possible to provide pictures of the product's condition upon the customer's request within 24 hours of placing the order.
- The delivery fee for each order is 150 Saudi Riyals.
- The customer can request a cancellation within 24 hours of the order, with a deduction of 15 Riyals as a service fee, and the remaining amount will be refunded within 7-14 working days.
- If the item is not available in the warehouses after the purchase is completed, the order will be canceled, and the full amount will be refunded to the customer, without any right to claim any monetary or moral compensation from the company.
- The price guarantee offer does not apply to all Garage products.
- The customer is not allowed to use electronic vouchers for purchasing items from the Garage Sale.
- By completing a purchase from Garage, the customer acknowledges their agreement to the terms and conditions specific to this section.
Warranty and After Sales Services:
- The company offers free maintenance (doesn’t include overuse) identified by our specialist for all purchases as per the manufacturer's warranty rules.
- The company offers a price guarantee policy for all purchases during the first 14 days of purchase by refunding the difference. The customer has to show all supporting documents. Note: The policy doesn't include direct purchases from suppliers or distributors.
- During promotions, the company offer discounts in the form of credit for invoices that were issued in the last 14 days.
- In the event of failure of fulfillment, the customer has the right to refund the invoice without additional compensation.
- Products purchased from auctions are not covered by the warranty.
- Outdoor sets are warranted for a period of one (1) year from the date of original purchase.
Maintenance Request:
- Under the circumstance a customer requests the furniture to be picked-up and sent for maintenance service, there is an initial fee of SAR 150 up to SAR 500 depending on the location, to be paid beforehand for the pick-up services.
- A link will be sent to the customer to process the payment and request a maintenance service.
Accessories:
- There is no warranty on accessories.