Shipping and Delivery

Delivery and Pickup:

• The company provides free shipping for orders that greater than 1500 saudi riyals .
• The company charges 75 saudi riyals for delivery for orders that less than 1500 saudi riyals .
• The company provides free shipping and handling for all purchases in major cities of the Eastern province, Riyadh, Jeddah, Madinah and Asser, i.e. Dhahran, Khobar, Dammam, Jubail, Hassa, Qatif, Ras Tanoura, Makkah, Taif, Yanbu, Rabigh, Abha and Khamis Mushait (Terms and condition applied).
• In case of other cities, company arranges shipping and handling for a pre-approved fee.
• The company arranges shipping and handling for all purchases to Gulf Countries for a pre-approved fee.
• Customer has the right to collect his/her purchases directly from the store or warehouse under the customer's responsibility.
• The company offers free storage for 30 days from purchased date.
• 30-Day Free Storage Period: Storage fees will be calculated after the 30-day free period, which starts from the creation date of the sales order.
• Storage Fee Charge: After the 30-day period, the system will automatically charge a fee of 1% of the net amount for each item at the beginning of each week for the following two months.
• Order Cancellation: If the sales order remains open for 90 days from the creation date, the system will automatically cancel the order. Any accumulated storage fees will be deducted from the received amount and it will go to the company account.

Shipping Charges:

Your delivery charges will depend on the order value. These charges will be displayed during the checkout process.

We offer delivery to all regions of Saudi Arabia and all of GCC countries. To most of main cities in KSA we deliver within 14 working days, if you need more details about the delivery period to remote areas please contact us.

To GCC countries: Kuwait, UAE, Oman and Bahrain we deliver within 21 working days. (Only prepaid orders will be processed and shipped).

For all product we sell, here’s how your shipping charges will work:

Deliver to	Order Pice	Shipping Cost
All cities in KSA	Less than SAR 1,500	SAR 75
Bahrain	Less than SAR 25,000	15% of Invoice price+ 1000( if the customer wants instillation)
UAE and Kuwait	Less than SAR 35,000	15% of Invoice price+ 1000( if the customer wants instillation)
Qatar	Less than SAR 45,000	20% of Invoice price+ 1000( if the customer wants instillation)
Oman	Less than SAR 50,000	10% of Invoice price+ 1000( if the customer wants instillation)

 

If items are missing or damaged:

Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process, we require that you perform the following steps:

• Please check the item in front of the courier by checking the contents of the package and sign in the delivery receipt stating delivery.
• Sign on the delivery receipt stating delivery.
• If the item has any damage whatsoever, please include the same note on the delivery receipt.
• Do not throw away any of the original inner or outer packaging.
• The customer is fully responsible for entering their correct personal information when reaching the check-out page to make an order. Al Rugaib Furniture is not responsible for any losses caused by customers inaccurate data entry of personal information.